Latest work

We work with clients across a range of different industries. Here are some of our most recent success stories.

Case Studies

Jack Wills

We grew the profit margin for Jack Wills across 77% of their menswear lines.

Challenge

Treating all customers the same leads to excessive discounting and greatly damages long-term brand value.

Approach

By understanding how different customer groups interact with any given product, Starcount can identify those products which are likely to sell successfully at a lower discount, resulting in a saving in margin, without compromising on target cover rates at the end of a sales period.

Result

We grew the profit margin for Jack Wills across 77% of their menswear lines.

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Think we can help?

Please contact us at team@starcount.com

Private Bank

For a private bank, we achieved a Twitter engagement rate 32× higher than the same messaging using programmatic targeting.

Challenge

Brands often struggle to identify relevant target customers, and to contact them with appropriate, personalised messaging.

Approach

We used data matching to identify 400,000 potential affluent customers and worked with the client to customise their marketing strategy using personalised insight.

Result

For a private bank, we achieved a Twitter engagement rate 32× higher than the same messaging using programmatic targeting.

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Think we can help?

Please contact us at team@starcount.com

Motorcycle Brand

We grew a motorcycle brand’s competitive advantage.

Challenge

The client was updating their product range and so wanted an in-depth understanding of their customers to inform their strategy moving forward.

Approach

We benchmarked the motorcycle brand against its competitors across the mindsets of the US motorcycle market.

Result

We grew a motorcycle brand’s competitive advantage.

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Think we can help?

Please contact us at team@starcount.com

High Street Bank

We grew a high street bank’s average product holding per customer.

Challenge

Identifying when a customer will need a specific service increases online advertising efficiency and leads to better tailored products.

Approach

By mapping transactional and mindset data, we are able to create a bespoke system that identifies when consumers reach a certain life-stage. This insight is used to inform online advertising campaigns, tailoring the message to consumers, based on their specific life-stage.

Result

We grew a high street bank’s average product holding per customer.

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Think we can help?

Please contact us at team@starcount.com

Youth Fashion Retailer

Starcount generated 4× more revenue versus the retailer’s standard email response.

Challenge

Any business with registered customer data faces the challenge of communicating with their customers in an engaging, relevant and personalised way. The retailer holds significant data about their customers, but were sending them all the same messaging. They looked to Starcount to boost their campaigns by helping them improve their customer understanding through personalisation and customisation.

Approach

We segmented our client’s customers and created targeted, personalised campaigns for each segment.

Result

Starcount generated 4× more revenue versus the retailer’s standard email response.

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Think we can help?

Please contact us at team@starcount.com

TV Production Company

We increased the audience retention of a long-standing, popular US TV show.

Challenge

The way we watch TV is changing. Long-running shows are struggling to stay fresh and relevant to audiences who are used to streaming services, on-demand entertainment and constant social engagement.

Approach

By profiling the show’s audience over time, we identified four key audience groups and helped our client to develop customer-centric strategies to retain their viewership.

Result

We increased the audience retention of a long-standing, popular US TV show.

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Think we can help?

Please contact us at team@starcount.com

Financial Services

We increased traffic to a private bank’s owned media by 325%.

Challenge

Our work enables brands to drive acquisition by making their products, marketing strategies and communications more relevant.

Approach

We segmented affluent consumers to identify their distinct personas and their suitability for certain products. We worked with the client to create relevant content and targeted messaging, and to select embedded brand ambassadors.

Result

We increased traffic to a private bank’s owned media by 325%.

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Think we can help?

Please contact us at team@starcount.com

Male Fashion Brand

We grew brand reach into a male fashion brand’s new target market.

Challenge

Our client was unable to profile their target market without the enrichment of our proprietary mindset data.

Approach

We identified cost-effective, yet relevant and influential social personalities for our client.

Result

We grew brand reach into a male fashion brand’s new target market.

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Think we can help?

Please contact us at team@starcount.com

Entertainment

We grew the owned media of a major US talent show, leading to viewer acquisition and retention.

Challenge

In the world of modern TV, shows can no longer rely on rankings as an accurate reflection of why they are or are not succeeding with audiences. Our client needed greater evidence and data to understand the future of their show.

Approach

We profiled the correlation between the show’s ratings and social engagement to identify the elements of each show that were impactful and drove audience growth.

Result

We grew the owned media of a major US talent show, leading to viewer acquisition and retention.

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Think we can help?

Please contact us at team@starcount.com

Teenage Fashion Brand

We grew customer engagement by 300% for a major UK fashion brand.

Challenge

In return for brand loyalty, customers expect tailored, personalised content and product recommendations.

Approach

We analysed customer motivations and used personalised messaging to boost brand awareness.

Result

We grew customer engagement by 300% for a major UK fashion brand.

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Think we can help?

Please contact us at team@starcount.com

International Private Bank

For a private bank, we generated targeted customer engagements that were 38× higher and 25× cheaper than programmatic targeting.

Challenge

The client wanted to use their marketing budget more efficiently by communicating directly with their target audience and avoiding wasted reach.

Approach

We created customised messages for identified target customers. Twitter targeting resulted in an engagement rate of 1.91%, and cost per engagement of £0.53. The same content was simultaneously tested against Agora programmatic ads using Experience Financial Strategy Segments for the targeting. This resulted in a far less successful engagement rate of 0.05%, and cost per engagement of £13.28.

Result

For a private bank, we generated targeted customer engagements that were 38× higher and 25× cheaper than programmatic targeting.

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Think we can help?

Please contact us at team@starcount.com

Your Life

We grew Your Life’s owned media through the identification of relevant influencers and by informing their creative content.

Challenge

The marketeers of today struggle to gain detailed and valuable insight into the mind sets of teenagers.

Approach

Starcount worked with the team behind the Your Life campaign to understand the different mindsets of teenagers and their propensity to be interested in the skills needed for STEM subjects.

Result

We grew Your Life’s owned media through the identification of relevant influencers and by informing their creative content.

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Think we can help?

Please contact us at team@starcount.com

Global Fashion Retailer

We grew customer acquisition for a global fashion retailer entering North America

Challenge

When entering a new market, it’s often difficult to identify your target customers. Our client wanted to find a new way to break through and attract attention in a competitive market.

Approach

Using our mindset data, we identified 1.6M customers who matched our client’s existing customer base and were tasked to help them understand how US tastes, trends and interests differ to those of the UK.

Result

We grew customer acquisition for a global fashion retailer entering North America.

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Think we can help?

Please contact us at team@starcount.com

Children’s Charity

We grew a charity’s donor acquisition by improving their earned media.

Challenge

The charity sector is facing dramatic reform in regards to fundraising and finding new donors.

Approach

A major UK children’s charity tasked Starcount to work with their existing TGI data to find the people behind the profiles, thereby enhancing their understanding of their current and potential donor database.

Result

We grew a charity’s donor acquisition by improving their earned media.

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Think we can help?

Please contact us at team@starcount.com

Insurance Firm

We grew customer retention for a major insurance firm.

Challenge

Customer retention can be increased by timely, relevant and compelling communications.

Approach

We worked with a large insurance firm to analyse their customers, in order to identify those customers most likely to switch insurers, and to propose the most effective methods of retaining them.

Result

We grew customer retention for a major insurance firm.

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Think we can help?

Please contact us at team@starcount.com

Bureau Agency

Starcount collaborated with the Bureau Agency to enable understanding of the transformative power of data insight.

Challenge

The world of data can often seem overwhelming. How do we translate those 1’s and 0’s into a language we can all understand? Starcount collaborated with the Bureau Agency to collect insights into the UK arts and culture sector, and to visualise our findings using motion graphics.

Approach

Working with our collaborators, Bureau Agency, we built up insight into the UK arts and culture sector over the period of a year. By examining the crossover of passions between the audiences visiting 22 London venues, we gained a unique understanding of the ways in which people connect to cultural content.

Result

Starcount collaborated with the Bureau Agency to enable understanding of the transformative power of data insight.

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Think we can help?

Please contact us at team@starcount.com

Global Restaurant Chain

We increased customer loyalty for a major restaurant chain.

Challenge

To maintain customer loyalty, it’s imperative for a brand to remain relevant to its customers. As well as wanting to attract new customers, the client – a major UK restaurant chain – wanted to increase the frequency of customers visiting their branch by inspiring stronger customer loyalty.

Approach

We improved their customers’ in-store experience by identifying how people thought about the brand as opposed to their competitors, and advising them on how to capitalise on this.

Result

We increased customer loyalty for a major restaurant chain.

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Think we can help?

Please contact us at team@starcount.com

Asset Management Firm

We grew brand awareness for an asset management firm by driving traffic to their owned media.

Challenge

Many banks struggle to identify their affluent prospects and to drive acquisition by directing them towards relevant content on their owned media.

Approach

Using bespoke segmentation of affluent customers, we worked with the client to create customised messaging for digital activation.

Result

We grew brand awareness for an asset management firm by driving traffic to their owned media.

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Think we can help?

Please contact us at team@starcount.com